Last updated August 16, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Yeti Forge LLC
190 W Continental Rd
Ste 216, Box: 138
Green Valley, AZ 85622
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
● Consumables (Refractory, Steel Stock, Wire Rope)
● Custom ordered or Special Forges and products
● Final or Discontinued Items
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
● A 20% restocking fee will be charged for all returns.
● Sale items are FINAL SALE and cannot be returned.
● We do not accept returns without prior contact and authorization.
● We will not accept returns on items over 30 days from original purchase date
If you have any questions concerning our return policy, please contact us at: email@example.com